Exchange & Returns

Modern Sleep Exchange and Return Policy

At Modern Sleep, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we strive to make this process as easy as possible. Please read our policy below to understand the terms and conditions for returns and exchanges:

Returns:

1. Eligibility for Return:

• • Products must be returned within 30 days of purchase.
  • Items must be in their original packaging and in unused, undamaged condition.
  • Proof of purchase (such as a receipt or order confirmation) is required for all returns.

2. Non-Returnable Items:

• • o Custom-made or special-order products.
  • Items that have been used or damaged due to misuse or improper care.
  • Clearance or sale items.

3. Return Process:

• • Contact our customer service team at admin@modernsleep.co.za or call 079 194 2257 to initiate the return process.
  • Once the return request is approved, you can arrange for the product to be returned via courier or drop it off at our designated location.
  • Please note, return shipping fees will be the responsibility of the customer unless the product is defective.

4. Refunds:

• • Once the returned product is received and inspected, we will process your refund within 7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow for standard processing time from your bank or payment provider.

Exchanges:

1. Eligibility for Exchange:

• • Items eligible for exchange must be returned within 30 days of purchase.
  • The product must be in its original, unused condition and with all original packaging.

2. Exchange Process:

• • Contact our customer service team to initiate an exchange at admin@modernsleep.co.za or 079 194 2257.
  • Once your exchange request is approved, you will be guided through the process of returning the original item and receiving the replacement.
  • Exchanges are subject to availability. If the item is out of stock, you will have the option to wait for the restock or receive a refund.

3. Shipping Fees:

• • For exchanges, the customer is responsible for any shipping fees, unless the exchange is due to a defective product or incorrect order received.

Damaged or Defective Products:

1. 1. 1. If you receive a product that is damaged or defective, please notify us within 7 days of receipt, and we will arrange for a free return and replacement.
   2. 2. We may require photographs of the damaged or defective item for our records and to facilitate the return process.

Final Notes:

• • • We reserve the right to refuse returns or exchanges if the product has been used, damaged, or is not in its original packaging.
  • • Please ensure that the return or exchange is processed according to the above guidelines to avoid any issues.
  • • For any questions or concerns, please don’t hesitate to contact our team.